Reference

sultan178 Privacy Policy: What We Collect and Why

sultan178 takes your personal data seriously — this Privacy Policy sets out exactly what we collect when you open an account, how we store it, and the rights…

Account data protectedDANA, OVO, GoPay, QRIS payment data handled securelyYour rights explained clearlyData retention periods disclosedContact path for data requests

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What Personal Data We Collect From You

sultan178 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number verified during registration, and device identifiers from your mobile session. Payment context — including your chosen wallet (DANA, OVO, GoPay, or QRIS) and virtual account or bank transfer references from BCA,

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BRI, Mandiri, or BNI — is logged to process transactions and detect fraud. We also record session activity such as login timestamps and pages visited. We do not sell this data to third parties. Access to your account data and how it is processed depends on
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local law, and we apply the data-handling standards applicable where local law permits. You may request a copy or deletion of your data by contacting our support team directly.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is stored, want to request a correction, or need to know what information we hold on your account, our support team is available around the clock. You can reach us through three direct channels — we aim to respond to all data-related queries within 24 hours of receipt.

Team online

Live Chat

Open the live chat window on any page of the site — available 24 hours a day, 7 days a week. Raise your privacy question directly and our team will log a formal data request on your behalf.

Email Support

Send your data access or deletion request to our support email. Include your registered phone number so we can verify your identity before actioning any change to your account records.

Account Settings

Log into your account, navigate to Account Settings, and use the Data & Privacy section to view what personal information we hold, update your contact details, or submit a formal data review request.

DATA HANDLING STANDARDS

How We Keep Your Information Safe

Our data-handling practices cover every stage from collection to deletion. Players in Denpasar and across Indonesia can see below the six operational principles we follow when managing account…

Encrypted Account Storage

All account credentials — including your registered phone number and verified email — are stored using encryption at rest.

Cookie Disclosure

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby.

Payment Data Isolation

Your DANA, OVO, GoPay and QRIS wallet identifiers are stored separately from your gameplay records.

Data Retention Schedule

We keep active account data for as long as your account remains open.

Third-Party Sharing Limits

We share data only with payment processors needed to clear your QRIS or OVO transaction, and with fraud-detection services.

Your Right to Request Changes

You hold the right to access, correct or request deletion of your personal data at any time.

Privacy Policy Questions We Hear Most

These are the real questions we receive about how sultan178 handles personal data — from account registration details to payment records and cookie behaviour. Each answer reflects our current practice as set out in this Privacy Policy.

We collect your name, phone number, email address and device ID at registration. Once you deposit, payment context — your chosen method such as DANA or QRIS and the transaction reference — is also recorded against your account.

We store wallet identifiers to process and reconcile transactions, but we do not store full wallet credentials. Your OVO or DANA account number is retained only for as long as the transaction record requires under our retention schedule.

Log in, go to Account Settings, and use the Data and Privacy section to submit a formal access request. Alternatively, contact our 24-hour live chat team and they will log the request and respond within 24 hours after identity verification.

Yes. Submit a deletion request via live chat or email with your registered phone number. We will remove personal data within 30 days of account closure, except where local law requires us to retain financial records for a longer period.

We share data only with payment processors (such as those handling GoPay or virtual account transfers) and fraud-detection services. We do not sell your data or pass it to advertisers. Availability of certain services depends on local law.

We use session cookies to maintain your login state and analytics cookies to improve navigation. You can accept, reject or manage cookie categories through your browser settings; rejecting analytics cookies does not affect account access.

Active account data is retained while your account is open. After a verified closure request, personal data is deleted within 30 days. Bank transfer and BRI or BNI virtual account records may be kept longer where local law requires it.

sultan178 Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

How We Keep Your Information Safe

Encrypted Account Storage

Cookie Disclosure

Payment Data Isolation

Data Retention Schedule

Third-Party Sharing Limits

Your Right to Request Changes

Privacy Policy Questions We Hear Most

01 What personal data does sultan178 collect when I open an account?

02 Does sultan178 store my DANA or OVO wallet details?

03 How can I request a copy of the data sultan178 holds on me?

04 Can I ask sultan178 to delete my personal data?

05 Does sultan178 share my data with third parties?

06 Does sultan178 use cookies and how do I control them?

07 How long does sultan178 keep my account and payment data?

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